So a certain coffee place near by work that I can never pronounce, has lost a customer for life. I use skim milk in my coffee, and at this particular place, they keep the skim milk behind the counter and only the milk and cream at the table where you go to dress your coffee. Every time I go there, as I’m paying i always ask “Could I please have the skim milk” use a drop, and pass it back.
It got the the point where I felt pretty special that by the time i got to the counter, the skim milk was there waiting for me because I was now a regular. So I go to pour the milk, and the girl was mortified. I had literally poured chunks of skim milk into my coffee. (Remember, this is all happening at the counter in front of her because they don’t keep the skim at the coffee table). She didn’t say anything but took the milk and my coffee back and gave me a new one. We checked the expiry date and it hadn’t expired, so i told her maybe it wasn’t cold enough behind the counter where they kept it? I didn’t want to make a fuss because like i said, i felt pretty cool being a regular in all, it was just better to laugh about it, but i did not forget. From that day on, I ALWAYS checked for chunks when I went to get my coffee from here.
Sure enough, that wasn’t the last of the chunks. I still didn’t cause a fuss because I enjoy their coffee, until one day, the chunks got the worst of me. The girl wasn’t working this day, it was the guy behind the counter, and once again, there were chunks. So I said with a smile on my face “Excuse me, i think the milk has gone bad.” He looked at me with a straight face and said “No it hasn’t.” Not even looking at my coffee. (Side note: there was only enough skim milk in the carton for one more coffee anyways, it was almost all finished! It wasn’t like it was a full carton). So I moved my cup over, and poured some more skim milk in it so that he could SEE the chunks spill out, and he decided to ignore the chunks and tell me “No Chunks.” So I answered, “Yes, there is…see…chunks!”
My boss was with me at the time, not sure whether she was embarrassed by me, or about to have a fit herself about seeing chunks, but long of the short, I should not have to negotiate about chunky milk! The customer is always right. If I saw chunks, I saw chunks. It took him about 4 minutes for me to persuade him for me to get a new coffee. I wouldn’t have made such a fuss but the fact that I already know about their chunky milk problem makes me certain that their were chunks! I am not ok with chunky milk, and I will never go back there again…even if I were still allowed :/
